Online Support Services in E-learning: A Technology Acceptance Model

  • Moiz Uddin Ahmed Siddiqui Allama Iqbal Open University
  • Hina Saeed Allama Iqbal Open University
  • Shahid hussain Allama Iqbal Open University
  • Shahid Farid Baha Uddin Zakria University, Multan

Abstract

The development in Information and Communication Technology is rapidly changing dynamics of communication industry. The integration of technology in education has given rise to e-leaning which is the technology driven mode of education. Due to emerging nature of phenomenon, the students’ ability to accept and respond to online support services is important for the success of e-learning. This paper investigates the attitude of students towards online support services at the Allama Iqbal Open University, Pakistan, using Technology Acceptance Model. A questionnaire was adopted and customized from the previous studies. The feedback from the 220 students was collected using the said questionnaire. The statistical techniques using the descriptive statistics and linear regression were applied to analyze the data. The results show positive attitude of students towards online support services.


 

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Published
2019-03-09
How to Cite
SIDDIQUI, Moiz Uddin Ahmed et al. Online Support Services in E-learning: A Technology Acceptance Model. Sukkur IBA Journal of Computing and Mathematical Sciences, [S.l.], v. 2, n. 2, p. 22-29, mar. 2019. ISSN 2522-3003. Available at: <http://journal.iba-suk.edu.pk:8089/SIBAJournals/index.php/sjcms/article/view/234>. Date accessed: 22 mar. 2019. doi: https://doi.org/10.30537/sjcms.v2i2.234.